When Exactly are the Reminders Sent?

The first introduction email is sent to your client immediately (if you didn’t uncheck this option in the schedule). All other reminders are sent at 8:00am according to the timezone on your Account Settings page.

Pro tip. If you work across the globe, set it as your client’s timezone. This way they’ll receive the reminders in the morning, and will have the whole day ahead to complete your request.